e-consultation

the citizen/consumer as stakeholder

The future of the citizen/consumer as stakeholder

• Effective consultation should empower both the citizen/consumer and the consulting organisation or company by the release and sharing of new information/ideas.
  
• The process of consultation should identify the unique resources and attributes of a community and imbue that community with a sense of ownership and confidence in their ability to be a part of the solution.
  
• Consultation processes should enable the representation and interaction of diverse groups in a secure environment.
  
• The participants need to be convinced that they have been listened to and their priorities heeded.
  
• Consulting organisations need to be assured that qualitative, in-depth response can be achieved in line with best value.
  
• Legal requirements covering equality of access and social inclusion must be met.
  
  

Buchanan E-Mail has developed the rich voices process - an innovative method of online consultation which overcomes many of the problems associated with traditional forms of eliciting the opinions, the ideas and the suggestions of the citizen/consumer. Unlike most forms of e-consultation rich voices takes on the challenge of bridging the digital divide.